Refund and Returns Policy

At VAVI, we strive to provide you with high-quality herbal and organic health supplements that enhance your well-being. We want you to be completely satisfied with your purchase, and we understand that sometimes situations may arise where you may need to request a refund or return. Please review the following guidelines for our refunds and returns policy:

1. Eligibility for Refunds and Returns:

• We accept refund and return requests for products that are damaged, defective, or incorrect upon delivery.
• To be eligible for a refund or return, you must notify us within [number of days, e.g., 7 days of receiving the product.
• Refunds and returns are not available for products that have been opened or used, except in cases where the product is damaged, defective, or incorrect.

2. Damaged, Defective, or Incorrect Products:

• If you receive a damaged, defective, or incorrect product, please contact our customer support team at info@vaviherbal.com within [number of days, e.g., 48 hours] of receiving the product.
• We may request that you provide photographs or other evidence to support your claim.
• Upon verification of the issue, we will provide you with instructions for returning the product.

3. Refund Process:

• Once we receive the returned product and verify the issue, we will initiate the refund process.
• Refunds will be processed using the original payment method used for the purchase.
• Please allow [number of days, e.g., 7-10 days] for the refund to be reflected in your account, depending on your payment provider.

4. Return Shipping:

• In cases where the product is damaged, defective, or incorrect, we will cover the return shipping costs.
• We will provide you with a prepaid shipping label or arrange for a courier to pick up the product from your location.

5. Non-Refundable Items:

• For hygiene and safety reasons, certain items are non-refundable, including but not limited to opened or used products, perishable goods, and items marked as final sale.

6. Exchanges:

• If you receive a damaged, defective, or incorrect product and prefer an exchange instead of a refund, please contact our customer support team.
• Exchanges are subject to product availability. If the requested product is not available, we will proceed with a refund.

7. Shipping Errors or Delays:

• We strive to ensure timely and accurate delivery of your order. However, if you experience any shipping errors or significant delays, please contact our customer support team for assistance.

Please note that our Refunds and Return policy applies to purchases made directly through our website. If you have purchased our products from a third-party retailer, please refer to their respective refund and return policies.

If you have any further questions or require assistance regarding refunds and returns, please contact our customer support team at info@vaviherbal.com. We are here to help you.